FAQs

How do I create an account?


Go to our login page, and click on create new user link and enter user name, password and other details as instructed.

 

 Why do I need an account?


Creating an account means you’ll be able to order your favorite products quickly and easily whenever you shop with us, because your purchase history and delivery details will be saved.You can shop without creating an account by choosing “Checkout as guest”, but you’ll have to re-enter your personal and delivery details every time you place an order.

 

I forgot my password. What should I do?


Click on the “Reset your password” link on the “Log in “page and we’ll send you an email explaining how you can set up a new password. If you don't receive our email, contact us and we’ll reset it for you.

 

 How do I update my details?


Sign in to your account and you’ll be able to change your details, including your contact details, account information, password, shipping and billing addresses.

 

If an item is out of stock, is it gone forever?


No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.

 

 I want to buy lots!

 

That’s great. You can buy up to eight of any specific item per order online. If you’d like to place a larger order, please call Customer Care, so we can help you complete your order.

 

 How do I apply an offer code?


Enter your code in the box that appears on check out process. Once you click “Apply discount”, the offer will be applied to your order.Offer codes are case sensitive. All offers are available for a limited time only, and are subject to availability. Offers can’t be combined unless otherwise noted. And if you have any problems using an offer code, get in touch with our Customer Care team. 

 

Where can I get an offer code?


The best way to find out about our latest offers is by signing up for our emails, and following us on Facebook and Twitter. These are the main ways we make offer codes available.

 

How can I pay?


We accept Amex, MasterCard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment. You can also choose to pay with PayPal. When selecting this option at checkout, you’ll be sent to the confirm your order and finalize payment process step.

 

 I’m having trouble using the website


Please get in touch with us. We'll be happy to help you fix any problems.

 

When will I get my order?


We endeavor to ship your order as soon as possible. Your order should arrive in 7-10 business days if you choose Registered Post Shipping. Shipping will be faster if you choose Express Post Shipping .We cannot guarantee or provide a day of the week or time of day for delivery.

 

 What does shipping cost?


Shipping on orders of $90 or more are free in Australia (Registered Post). For orders less than $50, we deliver via Registered Post for $10. We also offer Express Post shipping for $15.

 

 Can I send my order overseas?


Orders placed on our International website, barealchemy.com, can only be delivered to an overseas address.

 

What if I need to change my order?


We are unable to make changes to orders once placed.  Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately.  We’ll do our best to help, but we can’t cancel orders once they have shipped. See returns and exchanges for information about sending products you've ordered back to us.

 

 Can I track my order?


Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.

 

Can I return or exchange my order?


We want you to love your new skincare as much as we do. If you don’t, that’s ok – you have up to 45 days from the date of purchase to return your product, subject to the below. If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. If you’ve used less than 30% of the product, we’ll only offer a product exchange.

 

If you’ve used more than 30% of the product, no refund or exchange can be given. And we can’t exchange or refund gift vouchers or promotional items. If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

 

 How do I return an order?


Please contact Customer Care team via email or phone and we will explain the process to you.

 

When can I expect my refund or exchange?


Please contact our Customer Care team via email or phone for more information.

 

What if my order was wrong or the product is damaged?


Please contact us as soon as you can with your order number and details of the incorrect or damaged product.

 

Baré products are animal cruelty free, and free from palm oil, synthetic fragrances, SLS, talc, silicon, phthalates, siloxanes, triclosans, phenoxyethanol.

 

Kakadu Plum Extract, Argan Oil, Oat Bran Extract, Oat Bran Kernel Flour, Rose Hip Fruit Oil, Sweet Almond Oil, Tasman Pepper Fruit Extract, Pichia/Resveratrol Ferment Extract, Aloe Vera Leaf Juice, Water, Glycerin, Citric acid, Allantoin, Natural sugars (Fructose, Trehalose, Maltose, Glucose), Natural salts (Sodium PCA, Sodium Chloride, Sodium Lactate, Sodium Hyaluronate), Sodium Hydroxide, Pentylene Glycol, Urea.

 

You can find more about it in alchemy page.